Question 1

What is GoJoy Pro?

Accepted Answer

GoJoy Pro is a B2B SaaS platform built for independent travel agents and boutique tour operators. It helps you create professional, customized itineraries in minutes instead of hours using AI-powered generation, a visual drag-and-drop editor, client portal, and white-label PDF exports.

Question 2

Who is GoJoy Pro designed for?

Accepted Answer

GoJoy Pro is designed for independent travel agents, travel advisors, and small to mid-size tour operators who create custom multi-day itineraries for their clients. Whether you're a solo agent or run a small agency, GoJoy Pro streamlines your workflow.

Question 3

How does the 3-day trial work?

Accepted Answer

Start using GoJoy Pro for just $1 with full access to all features. After 3 days, your selected plan will be automatically charged. Cancel anytime before the trial ends to avoid charges.

Question 4

Do I need technical skills to use GoJoy Pro?

Accepted Answer

Not at all. GoJoy Pro is designed to be intuitive for travel professionals. If you can write an email, you can use GoJoy Pro. The AI handles the heavy lifting, and the visual editor works with simple drag-and-drop.

Question 5

Is GoJoy Pro available worldwide?

Accepted Answer

Yes, GoJoy Pro is a cloud-based platform accessible from anywhere with an internet connection. You can create itineraries for any destination worldwide.

Question 6

What plans are available?

Accepted Answer

We offer four plans: Starter ($79/month) for solo agents with up to 20 itineraries/month, Professional ($149/month) for established agents with up to 35 itineraries/month, Agency ($99/seat/month, min. 3 seats) for teams with up to 50 itineraries/month and collaboration features, and Enterprise with custom pricing for large agencies.

Question 7

Can I cancel anytime?

Accepted Answer

Yes, you can cancel your subscription at any time from your account settings. No contracts, no cancellation fees. When you cancel, your subscription remains active until the end of your current billing period. Your itineraries and data are saved for 30 days after subscription ends. Contact us at info@gojoy.today if you need assistance.

Question 8

What's your refund policy?

Accepted Answer

We offer a 30-day money-back guarantee. If you're not completely satisfied within the first 30 days of your paid subscription, we'll refund your payment in full. Contact us at info@gojoy.today with your account email. Refunds are processed within 5-10 business days.

Question 9

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover) through our payment processor Paddle. Paddle handles all billing and provides invoices for your records.

Question 10

Do you offer annual billing?

Accepted Answer

Yes, all plans are available with annual billing at a 17% discount. Annual plans are billed once per year and include all the same features as monthly plans.

Question 11

Do you offer team pricing?

Accepted Answer

Yes, our Agency plan is designed for teams. It's $99/seat/month (minimum 3 seats) and includes team collaboration, shared template library, team analytics, and role management. Contact us for custom enterprise pricing.

Question 12

How does AI generate itineraries?

Accepted Answer

Our AI analyzes your input (destination, dates, client preferences, budget) and creates a complete day-by-day itinerary with accommodations, activities, transportation, and dining suggestions. It considers factors like travel time, opening hours, and logical sequencing.

Question 13

Can I edit AI-generated itineraries?

Accepted Answer

Absolutely. Every AI-generated itinerary is fully editable in our visual drag-and-drop editor. Rearrange days, swap activities, adjust timing, and update costs. You can also use the AI chat to refine specific parts conversationally.

Question 14

Can I white-label exports with my agency branding?

Accepted Answer

Yes! All plans include white-label PDF export. Add your agency logo, contact information, and custom colors. Your clients see your brand, not ours.

Question 15

How does the client portal work?

Accepted Answer

Generate a magic link for any itinerary and share it with your client via email or message. They can view the full itinerary, leave comments on specific days or activities, and approve the plan — all without creating an account.

Question 16

Can I save itineraries as templates?

Accepted Answer

Yes, any itinerary can be saved as a reusable template with one click. Build a library organized by destination, trip type, and budget. On Agency plans, templates are shared across your entire team.

Question 17

Does GoJoy Pro work on mobile?

Accepted Answer

GoJoy Pro is a web application optimized for desktop use, where the visual editor works best. The client portal and shared itineraries are fully mobile-friendly for your clients.

Question 18

How is my data protected?

Accepted Answer

Your data is encrypted in transit and at rest. We use industry-standard security practices and never share your client information with third parties. Our infrastructure is hosted on secure, SOC 2 compliant servers.

Question 19

Can I export my data?

Accepted Answer

Yes, you can export your itineraries as PDFs at any time. If you cancel your subscription, your data is retained for 30 days, during which you can export everything you need.

Question 20

Who has access to my client data?

Accepted Answer

Only you and your authorized team members (on Agency plans) have access to your client data. GoJoy Pro staff do not access your itineraries or client information unless you specifically request support assistance.

Question 21

How do I contact support?

Accepted Answer

You can reach our support team at info@gojoy.today. General inquiries are responded to within 24 hours. Professional and Agency plan customers receive priority support with responses within 4 hours during business days.

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